- Mto wa Mbu, Arusha - Tanzania
- info@gatetozionadventures.com
Effective Date: 2024 -2025
Gate to Zion Safari (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
We collect various types of information to enhance your experience and provide our services effectively. This includes:
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Personal Information: We may ask for information such as your name, email address, phone number, billing information (credit card details), passport information (for travel requirements), and any preferences related to your travel experience. This information is typically collected when you book a service, subscribe to our newsletter, or communicate with us.
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Usage Information: To help us understand how our website is used, we collect data such as IP addresses, browser type, operating system, referral URLs, the pages you visit, and the date and time of each visit. This helps us improve our website functionality and services.
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Cookies and Similar Technologies: We use cookies, pixels, and other tracking technologies to improve your experience, analyze website traffic, and understand user preferences. You may manage your cookie settings in your browser.
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Device Information: When you access our site, we may collect information about the device you’re using, such as model, operating system, unique device identifiers, and mobile network information.
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Location Information: With your consent, we may collect your location data to provide location-specific services, such as recommendations for nearby activities or services.
2. How We Use Your Information
Your data helps us provide a better and more personalized experience. Here’s how we use it:
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Booking and Travel Services: We use your personal information to process reservations, confirm bookings, communicate about your trip, and provide customer support related to your travel plans.
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Customer Support: Your information allows us to respond to inquiries, handle complaints, and provide support tailored to your needs.
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Personalization: We may use your data to understand your preferences and provide recommendations for destinations, travel experiences, or special offers that match your interests.
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Communication: With your consent, we may send newsletters, promotions, and other marketing communications. You can opt-out of these communications at any time.
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Analytics and Improvements: We analyze website traffic, user interactions, and preferences to improve our website functionality, user experience, and overall service offerings.
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Legal and Regulatory Compliance: We may use your information to fulfill legal or regulatory obligations, such as complying with applicable travel regulations, tax requirements, and law enforcement requests.
3. Sharing Your Information
Gate to Zion Safari respects your privacy, and we share your information only when necessary and under strict conditions:
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With Service Providers: We share your information with trusted third parties who help us operate, such as payment processors, booking systems, IT support, marketing partners, and analytics providers. These third parties are contractually bound to maintain the confidentiality and security of your data.
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With Travel Partners: When necessary to provide our services, we may share information with airlines, hotels, tour operators, and other travel-related entities. For example, passport information may be shared with airlines for ticketing.
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For Legal Purposes: We may disclose your data if required by law, to protect our legal rights, or in response to lawful requests from government authorities, such as for immigration, customs, or national security purposes.
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Business Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of the transaction, subject to confidentiality agreements.
4. Data Security
We take security seriously and implement various measures to protect your information:
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Encryption: All sensitive information (like payment details) is encrypted using SSL (Secure Sockets Layer) technology to ensure that your data is transmitted securely.
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Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
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Data Retention: We retain your data only as long as necessary for business or legal reasons. For instance, we keep booking information as long as needed to support customer service, accounting, and legal obligations.
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Risk Assessment: Regular assessments are performed to identify and mitigate potential risks to your data. While no system is completely secure, we strive to use commercially acceptable means to protect your information.
5. Your Rights and Choices
You have the following rights concerning your data:
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Access and Correction: You may request access to your personal data and correct any inaccuracies. Please contact us if you wish to review or update your information.
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Deletion: Under certain conditions, you may request the deletion of your data. We will delete your data unless we need it for legal or legitimate business purposes.
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Data Portability: If you would like a copy of your data, we can provide it to you in a structured, commonly used, and machine-readable format.
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Marketing Preferences: You can manage your communication preferences or opt out of marketing emails by following the unsubscribe link in any email or by contacting us directly.
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Cookies: You can control cookie settings in your browser, and you may also opt out of certain tracking technologies.
6. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to improve your experience:
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Essential Cookies: Necessary for website functionality and cannot be disabled.
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Performance Cookies: Help us analyze website usage to improve performance.
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Marketing Cookies: Used to deliver ads more relevant to you, if applicable.
You may adjust your cookie settings through your browser. Please note that disabling cookies may limit certain features.
7. Links to Third-Party Sites
Our website may contain links to other websites. This Privacy Policy does not apply to third-party sites. We recommend reviewing their privacy policies as we are not responsible for their content or practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Changes will be posted on this page with the “Effective Date” noted above. We encourage you to review this policy periodically.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Gate to Zion Safari
Email: info@gatetozionadventures.com
Phone: +255 689 624031
Address: Mto wa Mbu, Monduli, Arusha.